Our response time is typically within 8 working hours, and the average ticket resolution time is 1–3 working days, depending on the request.
For security purposes, we can only assist the domain or hosting account owner, or an approved secondary contact listed on the account. We will ask for your security question in order to proceed. Technical support is provided via Email and WhatsApp only. Phone calls are not used for support communication to ensure proper security records and written documentation.
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