Our response time is typically within 1–2 working hours, and the average ticket resolution time is 1–3 working days, depending on the request.
For security purposes, we can only assist the domain or hosting account owner, or an approved secondary contact listed on the account.
Technical support is provided via Email and WhatsApp only. Phone calls are not used for support communication to ensure proper security records and written documentation.
Prefer professional assistance? Book a remote technical support session and let us handle it for you.
Our hosting support team can assist with services related to your hosting account on our servers, including:
Ticket support is limited to services running on our servers. This means we are unable to provide technical support for personal computers, office devices, or third-party hardware/software.
If you require assistance with a personal device, we recommend contacting the vendor where the device was purchased or consulting the manufacturer’s documentation.
Alternatively, you may book a private technician through our partner service:
Book a Remote Technical Support Session with Rent a Technician
Please note that web hosting providers typically support the hosting environment only and do not provide personal device or office IT support as part of standard hosting services.
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